Medical Support Coordinator

DUTIES AND RESPONSIBILITIES

• Facilitate preparation for patient pre-operative visits, including contacting patient to gather information, ensuring external records are received, and faxing note, EKG and other relevant labs.
• Support clinical visits through the EMR note preparation for well exams, emergency room follow-up, prenatal visits, and patients establishing care.
• Cover follow-up with patients recently discharged from the hospital or emergency room to ensure patient receives follow-up care post-discharge.
• Cook up DME orders, follow-up, and documentation.
• Place orders into the EMR at the direction of the clinical provider.
• Review the patient schedule and ensure external documentation has been received including discharge summaries, newborn screening, specialty consultations, and advanced imaging.
• Support administrative functions directed by the clinical provider and medical team including faxing paperwork, writing work/school notes, patient form completion, navigating community resources, and supporting completion of care gaps.
• Conducts patient follow-up for gaps in care to schedule appointments or help patient navigate completion of the gap. Coordination may include phone contact, in-clinic contact, and use of the text message system.
• Support medical team with miscellaneous administrative tasks.
• Support provider peer review process through data entry, EMR review, and result aggregation.

QUALIFICATIONS

• Education and/or experience: Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Minimally 1-2 years experience working in clinical care environment, preferably ambulatory or community health center setting.
• Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and EMR.