Medical Support Assistant - Vancouver

Description of Services

The Medical Support Assistant is responsible for supporting Community Care scheduling at VAPSHCS. Tasks include consult intake, outreach to Veterans/providers, scheduling, documentation, and escalation per SOP.

Responsibilities

• Provide comprehensive administrative, scheduling, and customer service support within a VA healthcare setting.
• Responsibilities include greeting and assisting patients, managing clinic schedules, coordinating appointments, answering phones, maintaining electronic health records, verifying patient demographics and insurance information, processing consults, and supporting interdisciplinary healthcare teams.
• Ensure compliance with VA policies, patient identification procedures, privacy standards, and documentation requirements.
• Key duties include:
• Scheduling, rescheduling, and coordinating patient appointments.
• Providing exceptional customer service to Veterans, families, staff, and visitors.
• Maintaining accurate patient records and demographic information.
• Processing referrals, consults, and community care appointments.
• Responding to patient inquiries and resolving concerns in a timely and professional manner.
• Supporting clinic operations, access contingency plans, and daily administrative functions.
• Collaborating with VA and community healthcare providers to ensure continuity of care.
• Meeting performance standards for accuracy (98%+) and scheduling timeliness (within 7 calendar days of consult assignment).

Required and Desired Knowledge, Skills, and Abilities

• Strong customer service, communication, and organizational skills.
• Experience with medical scheduling, healthcare administration, or patient support services preferred.
• Ability to work effectively in a fast-paced healthcare environment while maintaining professionalism, confidentiality, and attention to detail.
• High School education or GED equivalent.
• Oral and written proficiency with English.
• Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
• Knowledge of medical terminology.
• Minimum 12 months of experience as Medical Support Assistant.
• Knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file and/or store both electronic and paper documents for future reference.

Location and Schedule

Location: Vancouver, WA 98661
Schedule: All contract work shall be performed Monday through Friday, 8:00 a.m. to 4:30 p.m. local time (Alaska, Pacific, or Mountain), excluding Federal holidays.

Pay and Benefits

Hourly Rate: $25.02 + Benefits

Clearance Level Required

Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Jamison Corporate Overview

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.