Medical Support Assistant

We are seeking a Medical Support Assistant to support the Veteran community in the Castle Rock, Colorado area. This position is open to all candidates, including Locum or Traveling professionals.

Logistics

Contract Type: 1 base year with 2, 1-year option periods

Location: 3753 Dacoro Lane, Castle Rock, Colorado 80109

Schedule

Monday – Friday 8:00 am – 4:30 pm (MST)

About Terrestris

In 2025, Terrestris was ranked 185 out of the top 5,000 fastest-growing private companies in America by Inc. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

Responsibilities

You Will:

• Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
• Answer the phone and follow appropriate telephone etiquette. Listen attentively to questions and confirm understanding by restating to the caller.
• Collect adequate information before transferring a call to nurse, provider, social work, etc.
• Check-in of all patients via Integrated Scheduling Solution (ISS).
• Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.
• Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.
• Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
• Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment.
• Monitor incoming and outgoing faxes and mail, in accordance with HIPAA standards.

Requirements

• Authorization to work in the U.S. permanently, without sponsorship.
• Minimum 6 months of customer service experience.
• Proficiency with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
• High School education or GED equivalent.
• Oral and written proficiency with English.
• Basic computer skills.
• Type at least 50 WPM.
• Basic medical terminology knowledge.
• Previous experience with the VA is a plus.
• Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.

If selected, candidates will need to complete credentialing and onboarding requirements consistent with VA medical staff processes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Paid sick leave
• Paid vacation
• 11 federal paid holidays

We offer outstanding benefits, including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week regularly are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.