Medical Support Assistant

Responsibilities

• Interpreting and verifying provider orders and securing hospital follow-up appointments for discharged patients.
• Receiving admissions and lodgers.
• Performing patient discharges, inter-ward transfers and transfers to other facilities.
• Maintaining and prioritizing both inpatient and outpatient appointments, canceling and rescheduling as needed; sending patients to X-ray, lab, EKG, and other clinics.
• Maintaining the unit’s daily schedule and serving as the main point of contact and information source.
• Answering multiple calls and providing information to various medical staff, clinics, and patient families; providing orientation to staff, patients, and visitors.
• Entering and updating medical records, extracting information for review; utilizing Microsoft Office, Word, Excel, and Outlook for office tasks such as document scanning, filing, faxing, copying, and ordering supplies and forms.
• Supporting the care and treatment given to patients on inpatient units including Hospice, Surgical, Medical, Telemetry, Oncology, Psychiatric, Progressive Care Unit, Intensive Care Unit, and the Operating Room.

Requirements

• Open to all U.S. Citizens. Current permanent Department of Veteran Affairs employees or current permanent Federal employees of other agencies must apply through CBTG-12944298-26-CJK.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Must be proficient in interpreting and verifying provider orders and scheduling appointments.
• Must be able to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information.
• Must be able to work independently and communicate effectively and professionally in person, electronically, and by telephone with internal and external customers.

Qualifications

• No experience required.
• Two years of education above high school.
• Demonstrated knowledge, skills, and abilities as outlined in the KSAs.
• Advanced knowledge of medical terminology specific to understanding medical diagnosis and procedures.
• Customer service skills with the ability to identify and refer customer concerns to appropriate staff.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in accomplishing a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and by telephone with internal and external customers.