MEDICAL SUPPORT ASSISTANT (REHABILITATION SERVICES)

Essential Duties, Functions And Responsibilities

• Inputs patient information into the electronic data system to generate a visit record for the patient.
• Processes requests for Medical Record utilizing electronic data system.
• Records and maintains an accurate record of pertinent patient information.
• Inputs visit specific data into electronic data system for each patient.
• Verifies completeness of visit records, ensuring adherence to required, established standards prior to visit record being forwarded to Medical Records.
• Schedules appointments for patients needing following up in the clinic or specialty areas.
• Processes department requests as ordered for the patient by the Therapist.
• Functions as telecommunication expert and coordinator to ensure effective departmental communication.
• Organizes, monitors, and displays daily call schedule for all specialty clinics.
• Compiles, processes and forwards consultation requests and transfers submitted for the patients.
• Performs or actively facilitates faxing of appropriate documents and records to other facilities or medical providers.
• Communicates and coordinates with Contract Health to ensure quick and accurate adherence to transfer protocols and processes.
• Processes departmental mail and routes correspondence(s) to the appropriate individual.
• Actively participates in departmental Quality Assurance/Process Improvement Program.
• Records and maintains daily census, disease specific and acuity records.
• Inputs and maintains requests for maintenance and Bio-Med repairs through an electronic ordering system.
• Affords assistance with orientation of new staff.
• Functions as Records Management Resource for department as needed.
• Orders and receives administrative supplies and supplementary patient care delivery supplies.
• Ensures compliance with HIPAA standards and supports compliance with established CMS Standards.
• Adheres to established Hand Hygiene Standards.
• Adheres to Universal Precautions and Infection Control protocols.
• Ensures safe, accurate processing all documents.
• Reports safety issues or concerns to Safety Officer, Security, or Nurse Executive.
• Affords assistance, promotion, and support compliance with established CMS Standards.

Mandatory Minimum Qualifications

• Experience: Two (2) years of direct work experience.
• Education: One (1) year (cumulative 30 credit hours) post-secondary education in related field.