Medical Support Assistant (Medical Receptionist)

Responsibilities

• Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
• All appointments shall be made with the patient's input, either in-person or by phone and attempting to avoid patients having to make multiple trips to the medical center or whenever possible.
• The contractor shall notify the VA shift supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• The contractor shall conduct a daily review of active/pending consults, Electronic Wait List, Recall list and Audio Care communications for accuracy and disposition.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Requirements

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
• Have a two-year degree.
• Two years of work-related experience.
• Certification from an accredited institution.
• MSA Certification preferred - not required.
• Ability to pass a required level of security clearance (NACI-level background check).

Qualifications

• No sponsorship available.