Medical Support Assistant (Medical Receptionist)
Ansible Government Solutions · Sheridan, WY · 3 wk ago
On-siteHealthcareFull-time
Responsibilities
- Scheduling appointments
- Coordinating Veteran care with community providers.
- Communicating with internal providers regarding VA Community Care processes.
- Validating and updating patient demographic information.
- Processing health records into CPRS and VISTA systems.
- Managing community care consults via HSRM and PPMS.
- Handling phone calls and inquiries professionally.
- Using Microsoft Office tools and VA systems daily.
- Performing pre- and post-appointment tasks.
- Supporting patient aligned care teams.
- Monitoring and reporting VetLink kiosk performance.
- Ensuring compliance with HIPAA, VA privacy, and security standards.
- Participating in team huddles and maintaining workflow efficiency.
- Completing mandatory and remedial training.
- Maintaining infection control compliance (e.g., TB testing, immunizations).
- Responding to security incidents and cooperating with investigations.
- Managing records per VA and federal guidelines.
Qualifications
- Citizen of the United States of America.
- High school diploma or GED.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
- No health restrictions affecting job performance.
- Basic medical terminology
- Minimum 6 months of customer service experience.