Medical Support Assistant

About the role

The Medical Support Assistant (MSA) works within the Community Care service line at the Iowa City VA Medical Center. The MSA performs clerical and administrative support in the coordination, care, and treatment provided to patients.

Responsibilities

• Tracking assigned workload for all of consults, results management, and traditional Community Care authorizations.
• Develop/maintain effective and efficient communication with the interdisciplinary team, and non-VA medical facilities.
• Participate in Care in the Community team huddles and team meetings to manage and plan flow and sequencing of work to meet the team and patient needs.
• Ensures the integrity of various databases, and data used in the management of administrative and customer service within the department.
• Understand and appropriately utilize the Community Care programs, to include electronic medical records, scheduling software, Release of Information software, and other critical administrative programs.
• Scheduling, rescheduling patient consults, and monitoring processes related to Care in the Community scheduling.
• Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, lab tests and imaging throughout all specialties.
• Communicate to the patient and pre-appointment requirements or instructions. Clearly communicate appointment care details to the patient or family.
• Communicate to the Ordering Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the patient.
• Identify and communicate patient concerns or needs recognized during communications regarding upcoming Community Care.
• Correctly links Care in the Community consults and appointments within the scheduling package to ensure information is available for others scheduling care in the future.

Requirements

None beyond the basic requirements.

Qualifications

• Basic Requirements: a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens
• Experience. None
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration. None
• Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Pay

Competitive salary and regular salary increases.

Schedule

Intermittent employment is defined as non-fulltime employment in which employees serve under an excepted or competitive service appointment, hours to be discussed during interview, however will be up to 32 hours/week.

Benefits

Permanent Change of Station (Relocation Assistance): Not authorized

Skills

None beyond the basic requirements.