Medical Support Assistant

About the role

This Medical Support Assistant position is in the Business Office services at the White River Junction VA Medical Center, located at the White River Junction location.

Responsibilities

• Collections and updates insurance information from Veterans, family members and Other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veteran registration for and utilization of HealtheVet (MH V)
• Stocks basic office supplies for the clinical area.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly, and regulations followed.

Requirements

None beyond the basic requirements.

Qualifications

• Basic Requirements: United States Citizenship, English Language Proficiency, No experience or Education required.
• Experience: None beyond the basic requirements.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Knowledge, Skills, and Abilities (KSAs): Knowledge of basic medical terminology, Skill in recording patient messages, Ability to meet, communicate, and interact with individuals from varying backgrounds, Ability to use, and navigate between, various types of office automation equipment and software.

Skills

None beyond the basic requirements.

Benefits

Competitive salary and regular salary increases, Paid Time Off, Parental Leave, Child Care Subsidy, Retirement, Federal health/vision/dental/term life/long-term care, Telework: Not available, Virtual: This is not a virtual position.

Pay

Competitive salary and regular salary increases.

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m.