Medical Support Assistant

About the role

The Medical Support Assistant (MSA) with VA Care in the Community (CITC) functions as serving as an initial point of contact for the units - clinics - patient. Duties included - but not limited to: scheduling patient appointments - tracking - reviewing - and responding to electronic orders and consults in the organizational medical systems.

Responsibilities

• Record patient messages and understand physician requests pertaining to follow-up medical care in internal or external clinics.
• Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
• Use and navigate between various types of office automation equipment and software (i.e. - computer systems - web-based scheduling programs - insurance collection systems - scanning software - multiple line phone system - electronic faxing programs) to support patient care.
• Schedule medical appointments in a clinical setting.
• Work independently in the accomplishment of a wide variety of duties performing patient support work.
• Communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers.

Requirements

• Practical knowledge of computerized data entry - information processing systems and software related to patient care.

Qualifications

• Citizenship: Citizen of the United States(Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C.7407(a)).
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.

Skills

• Basic medical terminology to assist in the provision of care to patients.
• Customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution.
• Operating computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports.
• Using numerous advanced patient systems in support of multiple clinics.
• Utilizing computer systems and phone etiquette.
• Medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Working independently in the accomplishment of a wide variety of duties performing patient support work.
• Communicating effectively and professionally in person - electronically - and/or by telephone - with internal and external customers.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time off per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year).
• Selected applicants may qualify for credit toward annual leave accrual - based on prior work experience or military service experience.
• Up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child.
• Full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Pay

• Competitive salary and regular salary increases.

Schedule

• 40 hours per week.
• Monday-Friday - 7:30 am to 4:00 pm.