Medical Support Assistant - Advanced

About the role

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Responsibilities

• Answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling, and re‑scheduling patient appointments and/or consults; entering no‑show information; monitoring appointment requests from multiple electronic sources.
• Participating in huddles with other MSAs and/or clinic staff to determine daily clinic needs.
• Monitoring both inpatient and outpatient appointments in areas of responsibility.
• Verifying and updating demographics and insurance information when patients check‑in for appointments.
• Coordinating administrative functions relating to emergency and non‑emergency transfers to other VA facilities or private hospitals and determining appointment type based on patient eligibility (e.g., TRICARE, sharing agreements, collaterals, research patient, VA