Medical Support Assistant (Advanced)

Summary

The Advanced Medical Support Assistant position serves as a Consult Coordinator and is a foundational role within the continuum of patient care. The MSA works collaboratively with other members of expanded health care teams (i.e. PACT - specialty care) including Community Care providers - pharmacists - social workers - dieticians - behavioral health staff - etc. to provide a robust interdisciplinary approach to care.

About the Role

This role requires no experience but does require a high school diploma or equivalent. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple electronic sources.
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
• Maintain and update demographics and insurance information when patients check-in for appointments.
• Coordinate administrative functions relating to emergency and non-emergency transfers to other clinical/medical facilities or private hospitals and determine appointment type based on the patient's eligibility status.
• Verify and update demographics and insurance information when patients check-in for appointments.
• Communicate with internal and external customers to resolve patient concerns.

Requirements

• Basic physical requirements apply.
• Must be proficient in spoken and written English.
• Must be a citizen of the United States.

Qualifications

• One year of experience equivalent to the GS-5 grade level.
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations.
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers.

Skills

• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations.
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time off per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year).
• Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience.
• Up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child.
• Full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
• Telework: Not Available.
• Virtual: This is not a virtual position.

Pay

Competitive salary and regular salary increases.

Schedule

Monday - Friday - 8:00am- 4:30pm.