Medical Support Assistant (Advanced)

About the role

The Advanced Medical Support Assistant supports clinic practice management at a VA medical center, assisting multiple clinics, inpatient units, and community services.

Responsibilities

• Recommend procedural improvements and utilize advanced patient systems
• Coordinate appointment scheduling, access, and clinic utilization
• Communicate effectively with patients, care teams, and external facilities
• Manage patient correspondence, follow-ups, and system verification
• Monitor pre-appointment requirements and facilitate patient flow
• Support interdisciplinary care delivery and community care processes

Requirements

• High school diploma or equivalent
• U.S. citizenship
• Proficiency in English
• Ability to work independently organizing and prioritizing tasks

Qualifications

Preferred experience includes knowledge of healthcare processes, policies, medical terminology, and effective communication with diverse medical staff.

Additional conditions

• Background checks
• Participation in vaccination programs
• Compliance with VA policies

Schedule

This role is not virtual, with standard work hours supporting clinic operations.