Medical Services Manager

About the role

The Medical Services Manager serves as the clinical leader for Vanguard Landing's Medical Services Department. This position oversees the organization's medication management systems, clinical documentation, healthcare coordination, regulatory compliance, nursing staff, medication-trained DSPs, and resident health services while ensuring all medical operations meet DBHDS, DMAS, DHP, OSHA, CDC, and Vanguard Landing standards.

The Medical Services Manager works collaboratively with the Executive Director, Service Director, Medical Director, Licensed Practical Nurses, Direct Support Professionals, pharmacies, physicians, therapists, families, and guardians to ensure every resident receives safe, person-centered healthcare that promotes independence, dignity, and quality of life. This position provides both direct clinical oversight and strategic leadership to continually improve Vanguard Landing's healthcare systems.

Responsibilities

Clinical Leadership

• Supervise Medical Services Department
• Provide clinical leadership
• Develop medical systems
• Establish department goals
• Monitor quality improvement
• Participate in leadership meetings

Staff Education & Clinical Support

• Coordinate with outside medication training company to assist with ongoing education and coaching to DSPs regarding:
  • Medication administration
  • Infection prevention
  • Seizure response
  • G-tube procedures
  • Emergency response
  • Resident health changes
  • Universal precautions
• Observe and evaluate medication passes (Service Director will assist)
• Assist with competency evaluations
• Support orientation of new employees
• Promote safe medication practices throughout the organization

General

• Communicate directly with all healthcare providers (including VGL’s Medical Director) working with VGL’s residents and day participants
• Monitor the maintenance, repair, calibration, etc. of all durable medical equipment and tools utilized in services and supports programming
• Monitor inventory of all VGL medically related supplies and order replacements as necessary
• Obtain all necessary medical services contract bids for approval by the ED, OD, and SD
• Assist with physical mobility, personal care needs, hygiene, and feeding of residents and day participants when schedules permit
• Assist the ED, OD, and SD to schedule and monitor each resident to ensure health-related and physical activities are performed meticulously (without infringing upon privacy or compromising dignity) while ensuring safety, health, and well-being
• Chart and document involvement of employees, contractors, student-interns, volunteers, residents, and day participants in employment related to the medical services program
• Attend management team staff meetings weekly (when requested by one or more Directors)
• Perceive the nature of sounds by ear, express or exchange ideas by spoken word, perceive characteristics through the eyes, extend arms in any direction, work the fingers (seize, hold, grasp, turn, etc.)
• Coordinate and attend in-services pertaining to topics required to perform job-related functions
• Practice safe use of potentially dangerous supplies and/or chemicals (e.g., adhesive removers, all-purpose cleaners, laundry detergent, deodorizers, air fresheners, disinfectants, dust spray, furniture polish, glass cleaning chemicals, laundry soap, dishwashing soap, metal polishers, restroom cleaning chemicals, and other cleaning agents and combustibles)
• Practice safe use and storage of potentially dangerous utensils, tools, and equipment associated with residential services
• Maintain and protect VGL keys required to perform job-related tasks
• Recognize, take action, and file incident reports regarding unsafe acts or situations involving residents, day participants, employees, contractors, students, volunteers, and visitors
• Identify a crisis situation and act quickly to resolve it in an acceptable manner
• Notify ED and/or OD of inventory/supply shortages and assist in drafting the appropriate purchase requisitions
• Assist other staff members to maintain order, cleanliness, and safety in the environment while adhering to OSHA and Infection Control policies

Requirements

• Current Virginia Licensed Practical Nurse (LPN) license in good standing
• Graduate of an accredited practical nursing program
• 2 years experience overseeing all required medical components for a group
• Criminal Records clearance
• Central Registry Background Investigation clearance
• Documented Tuberculosis screening clearance
• CPR and First Aid certification
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to maintain confidentiality
• Computer proficiency

Preferred Qualifications

• Experience supporting adults with intellectual or developmental disabilities
• Experience in supported living, assisted living, group homes, supervised living, or long-term care
• Experience with seizure disorders, G-tube management
• Experience with behavioral supports
• Experience with electronic medication administration records (eMAR)
• Supervisory or training experience