Medical Secretary - Temporary, FINK

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality, resulting in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida.

About the role

We have an exciting opportunity to join our team as a Medical Secretary - Temporary. In this role, the successful candidate will provide basic support services for Medical Office intake operations, assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures, and obtain pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Responsibilities

• Maintains and receives files for area in an organized and up-to-date manner to facilitate retrieval, following departmental procedures.
• Sorts and distributes documents and forms, logging materials with respect to time and data when applicable.
• Processes incoming and outgoing documents, completing forms neatly, securing appropriate signatures, and forwarding to correct destinations based on Medical Center procedures.
• Provides reception assistance, including greeting patients, answering calls, and directing requests to the proper individual.
• Screens telephone callers in a pleasant and professional manner, handling calls, taking messages, or directing callers to the appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized, and prepares the daily schedule.
• Maintains supplies and cleanliness of space, restocking supplies as needed and notifying supervisor of shortages.
• May assist, provide guidance, and/or train less senior staff with completing intake-related duties.
• Prepares simple, routine memoranda, letters, labels, manuscripts, correspondence, and other documents as needed, reviewing work for accuracy and completeness.
• Maintains routine calendar, assists in basic preparation for conferences, and handles related duties.
• Maintains workload statistics and other data for departmental records, recording statistics at established intervals.
• Primarily responsible for taking patient phone calls and scheduling over the phone, including greeting and screening calls, scheduling appointments, collecting patient demographic data, verifying insurance eligibility, coordinating pre-authorizations, and assigning appointments based on procedure and insurance coverage.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Collaborates with other areas of the Medical Center and insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, ensuring patient eligibility at the time of appointment.
• Responsible for Pre-Authorizations and Certifications (excluding surgical procedures), ensuring appropriate procedure and diagnosis coding is utilized and questioning physicians to ensure accuracy.
• Performs other related duties as needed by providers and supervisors.
• Handles patient check-in and check-out, gathering demographic data, verifying insurance eligibility, collecting signatures on patient-related documents, and following up to complete the intake process.
• Scans necessary documents (insurance cards, lab requisitions, etc.) into the intake system and monitors the intake work queue for timely completion.
• Refers patients with insurance coverage questions or financial concerns to the Business Office Associate based on established criteria.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine materials such as forms, letters, and envelopes neatly and accurately.
• Answers patient questions to ensure understanding and satisfaction, or refers them to more senior staff, maintaining confidentiality on privileged matters.

Requirements

• High School diploma.
• One year of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.

Preferred Qualifications

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Health provides a comprehensive benefits and wellness package designed to support employees and their loved ones at every stage of life. Offerings include:

• Financial security benefits.
• A generous time-off program.
• Employee resource groups for peer support.
• Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

Pay

The salary range for this role is $69,604.56 - $69,604.56 annually. Actual salaries depend on factors such as experience, specialty, education, and hospital need. This range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.