Medical Secretary - Manhattan **Outpatient Pediatrics**, Temporary

About the role

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. We have an exciting opportunity to join our team as a Medical Secretary - Manhattan **Outpatient Pediatrics**, Temporary.

Responsibilities

• Responsible for providing basic support services for Medical Office intake operations.
• Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center.
• Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate.
• May provide assistance to less senior staff and cover the front-desk as needed.
• Maintains and receives files for area, and maintains files in an organized and up-to-date manner.
• Completes filing in accordance with departmental procedures, and sorts and distributes documents and forms for area section.
• Processes incoming and outgoing documents, completes forms neatly, and secures appropriate signatures.
• Provides reception assistance, screens telephone callers, and handles calls in a pleasant and professional manner.
• Schedules routine appointments and follow-ups for visits and procedures, and prepares the daily schedule.
• Maintains supplies and cleanliness of space, restocks supplies as needed, and notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence, and other documents as needed.
• Maintains workload statistics and other data for departmental records, and records statistics in established time intervals designated by supervisor.
• Primarily responsible for taking patient phone calls and scheduling over the phone, and greets and screens telephone calls in a pleasant and professional manner.
• Schedules appointments for visits, procedures, and follow-ups, and collects patient demographic related data.
• Electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage.
• Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures.
• Responsible for patient check-in and check-out, gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information, verifies insurance eligibility electronically, takes their picture, and asks them to use Patient Secure.
• Collect and ask patients to sign patient-related documents, including HIPAA, MSPQ, ABN, etc.
• Scan all necessary documents into the intake system, and monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc., and types materials neatly, accurately, and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.

Requirements

• High School diploma required.
• One year of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Background in computer literacy preferred.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal, and communications skills required.

Preferred Qualifications

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.

The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program, and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

Pay

The salary range for the role is $69,604.56 - $69,604.56 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.