Medical Secretary III - Pediatrics Academic Medicine

About the role

Serves as clinic administrative support for the Division of Academic Pediatrics. This is not a patient-facing position.

Responsibilities

• Schedules appointments as well as coordinates appointments with other specialties.
• Captures administrative and clinical support services such as patient calls, processing and paperwork related to prescription refills, patient appointments, referrals and prior authorizations.
• Answers telephones, takes messages, and screens patient inquiries, providing information according to departmental procedures and policies.
• Serves as a liaison between community agencies, patients, physicians, and staff, providing routine information to patient inquiries.
• Processes paperwork for patients from other providers and community agencies and hospitals.
• Transcribes medical documents, such as physician's letters, correspondence; completes requisitions/orders per WashU guidelines.
• Prepares patient charts. This includes uploading patient paperwork that takes place in the clinic into the chart, uploading paperwork that MDs sign into the chart and faxing to the appropriate parties (DME companies, home health agencies, etc.), documenting phone calls with families (while answering the clinic line of patient calls), assisting with updating patient insurance and demographics, etc.
• Performs other duties as assigned, including providing support to all Academic Pediatric service lines during peak times, vacations and illnesses.

Working Conditions

Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Equipment: Office equipment.

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Medical Office Setting (3 Years)

Skills

Not Applicable

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.