Medical Secretary (Gastroenterology)

About the Role

The Medical Secretary provides essential administrative and clerical support to help ensure the smooth, efficient operation of a busy primary care office. This role serves as a key point of contact for patients and supports day‑to‑day office functions by managing front‑desk responsibilities, scheduling, and information flow across the care team.

Why This Role Matters

The Medical Secretary plays a vital role in maintaining organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team and helping deliver a positive patient experience.

What You'll Do

• Greet and assist patients in a welcoming, professional manner
• Schedule appointments and support patient flow
• Manage and maintain patient records with accuracy and care
• Coordinate communication between patients, providers, and external healthcare partners

Principal Duties & Responsibilities

• Patient & Front Desk Support: Greet patients in person and by phone with courtesy and professionalism; maintain a clean, welcoming front desk and waiting area; answer incoming calls, messages, and faxes and ensure timely communication
• Scheduling & Registration: Schedule, confirm, and manage patient appointments using EHR systems (EPIC); register new patients and update existing patient information
• Records & Documentation: Maintain accurate, organized, and confidential patient records; prepare and manage medical correspondence, reports, and documentation
• Insurance & Billing Support: Process insurance information and verify eligibility; collect co‑pays and process payments; support billing processes as needed
• Care Coordination: Coordinate referrals to specialists and follow up on authorizations; support physicians and medical staff with administrative tasks as needed

Qualifications

• High school graduate
• Minimum of one year of experience as a medical assistant in a medical practice environment preferred
• Certification as a medical assistant preferred
• Graduate of an accredited secretarial training school preferred
• Two years of experience in a busy medical practice setting
• CPR certification required

Skills

• Knowledge of medical terminology
• Experience with word processing equipment and personal computers
• Working knowledge of insurance regulations and required forms
• Ability to be trained in CPT and ICD‑9 coding
• Familiarity with billing systems preferred
• Knowledge of pre‑admission and pre‑testing requirements helpful
• Computer proficiency required
• Strong communication and interpersonal skills
• Effective and professional telephone manner
• Ability to communicate with patients, physicians, and other professional staff
• Ability to work independently, follow directions, and manage multiple tasks simultaneously

Pay

$20.00 - $26.92 per hour. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.