Medical Scribe, and Assistant to a Clinician

About Forefront

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life. You’ll Enjoy As a Medical Scribe, and Assistant to a Clinician, you will be the first point of contact for our patients.

Responsibilities

• Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
• Navigate through multiple systems and tools to ensure appointments are scheduled accurately all while putting the patient at ease, listening, and typing simultaneously.
• You will be responsible for learning about various health plans and applying that knowledge post training.
• Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time).
• Problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment.
• Work on multiple screens quickly and expect the unexpected.

Qualifications

• Your home office must be a quiet space, free of distractions during working and training hours, including pets, phone, or other household members.
• High School Diploma or GED
• Must be 18+ years of age
• 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens
• Must be present for all training days to ensure successful onboarding
• Home internet cannot be satellite internet and must be 90kbps downstream and upstream

Total Compensation And Rewards

• Total Compensation and Rewards: Pay starting at: $15.50 per hour and higher based upon years of experience
• Employee benefits: Medical, Dental, Vision, Employee Assistance Program (EAP), 401K retirement plan with company match, PTO/Holiday pay, Milestone bonuses, Internal mobility, Employee discounts, Referral bonuses