Medical Screener - Reception Technician (Customer Service)

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Reports to the Assistant Center Manager.

Responsibilities

• Aids qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Assesses self-administered health histories and answers basic medical questions.
• Refers donors to medical staff when necessary and performs health screening procedures such as blood pressure, pulse, weight, and temperature.
• Performs finger sticks to obtain donor’s hematocrit and total protein levels.
• Upon completion of appropriate training, educates new donors on the use of therapeutic products made from donated plasma.
• Answers donor questions promptly, accurately, and professionally.
• Registers applicants and transfers donors based on training and operational needs.
• Answers the telephone and transfers calls to appropriate staff members.
• Maintains alertness and awareness of any reactions donors may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leaders or Supervisors of donor flow issues.
• Accurately records donor data in the electronic donor information management system as per SOPs.
• Understands policies and procedures associated with hyperimmune programs if applicable.
• Maintains a clean and efficient work environment and ensures sufficient operating supplies and forms are available.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• May require bilingual skills, at the discretion of the organization, to meet business needs.
• Performs other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience.
• Ability to perform basic math calculations.
• Understanding, remembering, and applying oral and/or written instructions.
• Ability to see and speak with customers and observe equipment operation.
• Occasional standing, walking, reaching, bending, kneeling, and high-level manual dexterity.
• Occasional lifting and carrying up to 25 pounds.
• Frequent exposure to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Wearing personal protective equipment as required.
• Working in a fast-paced environment with frequent interruptions.
• Occasional overtime and extended hours to support center operational needs.

Skills

• Attention to detail.
• Excellent communication skills.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of standard operating procedures.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. Learn more about CSL Plasma here https://www.cslplasma.com/. Learn more about CSL, CSL Behring, CSL Seqirus, and CSL Vifor here https://www.csl.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. For more information on accessibility, visit https://www.csl.com/accessibility-statement.