Medical Scheduler- Psych Medicine

About the role

Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults, achieving extraordinary outcomes through a value-driven framework of excellence, integrity, person-centeredness, stewardship, and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities, and private residences through a network of healthcare providers, including physicians, nurse practitioners, physician assistants, psychologists, licensed clinical social workers, and clinical and administrative support staff.

In this role, you'll communicate effectively with patients, facilities, medical assistants, care team coordinators, and providers to ensure patients’ needs are met.

Responsibilities

• Coordinate facility and patient-level scheduling for all providers in each of the assigned facilities/territory.
• Ensure Care Teams have scheduled routine visits, pain visits, medication visits, or any additional types of visits deemed medically necessary.
• Ensure each patient is seen as medically necessary per clinical protocol.
• Update scheduling rosters daily to ensure accuracy.
• Manage patient rosters appropriately and handle acute visits and day-of-schedule changes in a timely manner.
• Assist Care Teams with adjustments for PTO, sick days, or unusually high volumes of new patient referrals.
• Report reasons for missed visits or provider concerns to the Care Team Clinical Manager for provider management.
• Coordinate scheduling and patient-related communication with the new patient registration department and care teams.
• Assist with planning and evaluating patient registration methods with the patient registration team.
• Ensure facilities or patients receive copies of all scheduled patient visits and assist with problem-solving any issues.
• Ensure appropriate Chronic Care Management (CCM) services are documented.
• Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providers.
• Work with Customer Account Managers to resolve scheduling-related facility issues or concerns.
• Check all forms of communication several times daily to ensure patient needs are met.
• Ensure communication regarding transitions of care to the CCM team to enhance patient care and education.
• Assist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or Coordinator.

Requirements

• High School Diploma.
• 2 years of telephone or customer service experience required.
• 1 year of prior healthcare scheduling or medical-related experience required.
• Experience with an Electronic Medical Record (EMR) and/or practice management system.
• Familiarity with medical terminology and knowledge of HIPAA privacy laws.
• Excellent PC skills; strong Excel skills preferred.
• Competent knowledge of Microsoft Office; strong Excel skills required.
• Ability to work under pressure, meet tight deadlines, and complete tasks accurately.
• Ability to effectively handle multiple priorities with detail and accuracy.

Benefits

• Mileage reimbursement plan.
• Paid time off benefits.
• Holidays and floating holidays.
• Health benefits (medical, dental, vision).
• Short- and long-term disability options.
• Employer contribution to 401k retirement after 6 months.

About Eventus WholeHealth

Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With a highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with seamless integration of a wide range of specialties. Our differentiated approach empowers facilities to reach their goals and ensures better patient outcomes.

www.eventuswholehealth.com

This is a hybrid position. Candidates must live in or near our Chapel Hill office.