Medical Scheduler III

Responsibilities

• Demonstrates through behavior Kettering Health’s mission, vision, and service standards.
• Maintains high performance levels meeting key performance objectives like quality and productivity.
• Supports teams with enthusiasm and positivity, especially under stress.
• Thoroughly documents all interactions and keeps customers informed of changes.
• Consistently attends work on time and manages multiple tasks efficiently.
• Handles sensitive issues professionally and adapts quickly to changes.
• Fulfills all established workflows, scripts, and departmental greetings.
• Strives to continuously learn, improve service delivery, and collaborate effectively.
• Uses critical thinking to resolve consumer inquiries within the assigned area.

Requirements

• High School Completion or equivalent.
• 1-year KH Scheduling experience.
• 1-year experience with Epic/EMR.
• Knowledge of Medical Terminology.
• Strong computer literacy with proficiency in Microsoft Office products.
• Ability to work in a fast-paced call center environment.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and adapt to changes.
• Exceeds Quality Assurance scores and productivity metrics.
• Collaborative team player with expertise in all scheduling Service Lines.
• Cross-trained in Pre-service and Patient Access departments.
• Proficient in insurance knowledge and patient registration.

Qualifications

• High School Completion or equivalent.
• 1-year KH Scheduling experience.
• 1-year experience with Epic/EMR.
• Knowledge of Medical Terminology.
• Strong computer literacy with proficiency in Microsoft Office products.
• Ability to work in a fast-paced call center environment.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and adapt to changes.
• Exceeds Quality Assurance scores and productivity metrics.
• Collaborative team player with expertise in all scheduling Service Lines.
• Cross-trained in Pre-service and Patient Access departments.
• Proficient in insurance knowledge and patient registration.

Skills

• Knowledge of Kettering Health’s mission, vision, and service standards.
• High performance levels meeting key performance objectives.
• Positive attitude and enthusiasm in team settings.
• Thorough documentation of interactions and customer updates.
• Consistent punctuality and multitasking abilities.
• Professional handling of sensitive matters.
• Adaptability to changing processes and environments.
• Compliance with established workflows and departmental greetings.
• Continuous learning and improvement in service delivery.
• Use of critical thinking to resolve consumer inquiries.

Benefits

• Safety is our top priority with an integrated system of healthcare experts.
• Living God’s love by promoting and restoring health.
• Commitment to helping individuals be their best.
• Exceptional care provided by dedicated professionals.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is not specified in the job posting.