Medical Scheduler

About the role

Description Accountable for scheduling appointments
Follows and reinforces all policies for case scheduling
Communicates information for each scheduled appointment
Accountable for auditing and/or completing electronic documentation of patient and case information in a timely manner
Works under pressure to meet deadlines while maintaining a high degree of quality
Must have the ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
Em Bodies the core values of IU Health (purpose, excellence, compassion, team)

Responsibilities

• Patient Scheduling & Coordination: Schedule patient appointments accurately and efficiently
  Confirm appointment details and communicate important information to patients
  Coordinate scheduling needs while ensuring compliance with established procedures
  Maintain scheduling accuracy and high-quality documentation
• Patient Support: Serve as a primary point of contact for patients over the phone
  Answer appointment-related questions professionally and compassionately
  Provide exceptional customer service while maintaining productivity goals
  Demonstrate empathy and patience during every interaction
• Documentation & Data Entry: Enter and audit patient information with a high degree of accuracy
  Complete electronic documentation in a timely manner
  Ensure patient records and appointment details are current and accurate
  Maintain confidentiality and professionalism at all times
• Team Collaboration: Work closely with coworkers and leadership to support daily operations
  Adapt to changing priorities and departmental needs
  Maintain a positive attitude while working in a fast-paced environment

Requirements

• 2+ years of recent call center experience
• Strong customer service and communication skills
• Exceptional attention to detail
• Experience with data entry and computer systems
• Ability to multitask and work under pressure
• Ability to meet deadlines while maintaining high quality standards
• Professional phone presence
• Empathy and compassion when working with patients
• Ability to think quickly and problem-solve effectively
• Adaptability and willingness to support various teams as needed

Qualifications

• Bachelor's Degree (Preferred)
• Healthcare scheduling, registration, or administrative experience (Preferred)
• Experience working in high-volume customer service environments (Preferred)

Skills

• Call Center
• Customer Service
• Data Entry

Benefits

Not specified

Pay

$16.00/hour

Schedule

Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Benefits

Not specified

Location

Based out of Indianapolis, IN

Application Deadline

Jul 15, 2026