MEDICAL SCHEDULER

Department/Unit: Otolaryngology (ENT)

Work Shift: Day

Salary Range: $46,215.00 - $60,080.00

About the Role

Assist all patients that report to the front check in desk. Greet patients in a prompt, courteous and professional manner. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.

Responsibilities

• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow up appointments and referral as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.

Requirements

• High School Diploma/G.E.D. - required
• 2-3 years of office experience, or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Qualifications

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
• Working Conditions - Extreme cold - Rarely, Extreme heat - Rarely, Humidity - Rarely, Wet - Rarely, Noise - Occasionally, Temperature Change - Rarely, Atmospheric Conditions - Rarely, Vibration - Rarely

Skills

• Knowledge of state and government agencies
• Ability to schedule appointments and referrals
• Excellent communication skills
• Time management skills
• Problem-solving abilities
• Teamwork skills

Benefits

N/A

Pay

$46,215.00 - $60,080.00

Schedule

Day