Medical Scheduler

About the role

This is a primarily remote position requiring an initial in-office training period, along with regular on-site rotations to support front desk coverage. It's an excellent opportunity for a quick learner who enjoys working independently while remaining connected to a collaborative, patient-focused team.

Responsibilities

• Answer, triage, and route incoming phone calls.
• Schedule patient appointments accurately and efficiently.
• Create and manage patient messages and provider tasks.
• Maintain scheduling and personal task lists.
• Review and process prescription refill requests through fax, patient portal, and electronic systems.
• Manage incoming faxes and distribute documentation appropriately.
• Create and send orders for imaging and diagnostic testing, including mammograms and ultrasounds.
• Check patients out following appointments and schedule follow-up visits.
• Scan and upload documentation into the electronic medical record.
• Initiate and complete prior authorizations.
• Monitor voicemail and return patient calls promptly.
• Manage patient portal requests related to appointments, prescriptions, and messages.
• Cook up and distribute office lunches and other administrative tasks.
• Absorb and complete onboarding and training new team members.
• Generate correspondence and ensure accurate patient documentation within the EMR.
• Deliver an exceptional patient experience with every interaction.

Requirements

• A High School Diploma or GED is required.
• Previous experience in a medical office or healthcare setting is preferred.
• Excellent communication skills and professional phone etiquette are essential.
• A strong customer service mindset is necessary.
• Outstanding organizational and multitasking abilities are required.
• A high level of accuracy and attention to detail is expected.
• Effective listening and problem-solving skills are crucial.
• Comfortable learning new technology and electronic medical record systems is important.
• The ability to work independently while remaining engaged with a collaborative team is key.
• Strong typing and computer skills are necessary.

Qualifications

• High School Diploma or GED required.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent communication skills and professional phone etiquette.
• A strong customer service mindset.
• Outstanding organizational and multitasking abilities.
• A high level of accuracy and attention to detail.
• Effective listening and problem-solving skills.
• Comfortable learning new technology and electronic medical record systems.
• The ability to work independently while remaining engaged with a collaborative team.
• Strong typing and computer skills.

Skills

• Organized and dependable.
• Patient-focused and warm.
• Attention to detail.
• Effective communication and problem-solving.
• Ability to learn new technology and systems.
• Independent work ethic with team engagement.
• Strong typing and computer skills.

Benefits

• Medical, Dental & Vision Insurance.
• 401(k) with a generous company match.
• Life Insurance.
• Company-paid Short-Term Disability.
• Long-Term Disability coverage.
• Generous Paid Time Off.
• Opportunities for professional development and career growth.
• A supportive team culture where your contributions are valued.
• The flexibility of a primarily remote position with a collaborative in-office team.

Pay

Compensation is commensurate with experience.

Schedule

The position is primarily remote with occasional in-office rotations.