Medical Scheduler and Patient Access Specialist

About the role

Join a Growing Mental Health Practice HIAAH is a multi-state behavioral health group practice with over 60 providers across 7 states. We are seeking a dependable and detail-oriented Medical Front Desk / Patient Access Coordinator to support scheduling, patient access, and front desk operations. This role plays a key part in ensuring patients are scheduled efficiently and that all intake information is accurate and complete from the start.

Responsibilities

• Answer incoming patient calls and assist with scheduling
• Schedule new and returning patient appointments
• Collect and verify patient demographics and insurance information
• Ensure all patient information is accurate and complete at intake
• Confirm active insurance and identify potential issues before visits
• Manage cancellations, reschedules, and confirmations
• Coordinate provider schedules across multiple locations
• Support in-person patient check-in when needed
• Maintain accurate records in EHR systems

Benefits

• Performance-based bonuses
• Health insurance
• Paid time off
• Career advancement opportunities
• Training and professional development
• Employee discounts
• Company events and celebrations
• Wellness resources

Requirements

• 1+ year experience in medical front desk, scheduling, or healthcare administration
• Strong communication and multitasking skills
• High attention to detail and reliability
• Comfortable working in a fast-paced environment

Qualifications

• Preferred: Mental health or medical office experience
• Spanish-speaking preferred; Arabic a strong plus
• 1-3 years of experience