MEDICAL REGISTRATION SUPERVISOR

Essential Duties And Responsibilities

• In addition to the role of the Medical Registration Specialist, the Supervisor duties include:
  • Assists in supervising employees at the front desk.
  • Assists in interviewing, hiring, and training employees.
  • Maintains staff performance log; tracking accuracy, productivity, collections, teamwork, customer service, etc.
  • Look for trending issues and address with staff member. Document conversations and disciplinary actions.
  • Write up staff performance evaluations with feedback from Managers.
  • Send to Medical Registration Manager for final review.
  • Conduct front desk staff evaluation meeting with Site Manager and/or Medical Registration Manager present.
  • Prepares weekly deposit.
  • Ensure coverage of task when absent.
  • Maintains weekly/daily seat rotation and/or greeter desk rotation.
  • Absorb and resolve patient and staff concerns.
  • Communicate and assist Site Manager and Medical Registration Manager with front desk staffing issues/shortages.
  • Monitor adherence to legal and company requirements related to retention, access, storage, and security of information contained in files and documents.

Specific Job Knowledge, Skill, and Ability

• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Able to trouble shoot and work on a solution under stressful situations.
• Change Management - Communicates changes and progress to all staff and team members. Prepares and supports those affected by change.
• Customer Service - Manages difficult or emotional patient and referring physician situations. Responds promptly to patient and referring physician needs. Responds to requests for service and assistance. Maintains composure in difficult situations that may involve patients, radiologist, team members and co-workers.
• Interpersonal Skills - Focuses on solving conflict, not blaming. Accepts responsibility for own actions. Uses time efficiently. Listens and gets clarification. Responds well to questions.
• Oral Communication and Language Skills - Approaches others in a tactful manner. Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Ability to write simple correspondence and memos and to effectively present information in one-on-one and small group situations to patients, referring physicians and other employees of the organization.
• Teamwork - Balances team and individual responsibilities. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build moral and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Professionalism - Treats people with respect and consideration, regardless of their status or position. Keeps commitments. Inspires the trust of others. Works ethically and with integrity. Upholds organizational values. Follows policies and procedures. Completes administrative tasks correctly and on time. Maintains confidentiality.
• Attendance - Is consistently at work and on time. Ensures work responsibilities are covered when absent.

Requirements

• High School Diploma or Equivalent
• 2+ years of experience working in healthcare (i.e. patient admitting, registration, patient accounting, medical records, physician's office)
• Completion of a medical billing or medical assistant trade school certificate
• 1 – 2 years Lead or Supervisory experience
• Basic computer Skills
• Physical Requirements: While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs.

Benefits

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Limited Leadership Mentoring Opportunities