Medical Referral Clerk

About the role

Resolution Think, through its joint venture partnership with Cognito Systems, LLC, seeks a Referral Clerk to support administrative operations within the military treatment facility at Joint Base McGuire-Dix-Lakehurst Air Force Base.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Requirements

• Must be a US Citizen per contract requirements.
• High school diploma or equivalent.
• One (1) year of administrative experience in a medical office, clinic, or healthcare setting.
• Working knowledge of medical terminology.
• Preferred certifications: Current Basic Life Support certification (AHA or Red Cross).
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Favorable employment subject to completion of background, security, and drug screening requirements as stated in contract.
• Willingness to comply with DHA medical screening requirements.

Qualifications

• None specified.

Skills

• Referral management.
• Medical scheduling.
• Patient administration.
• Insurance verification.

Benefits

• None specified.

Pay

• Not specified.

Schedule

• Monday - Friday 7:00a - 4:00p.

Benefits

• None specified.