Medical Referral Clerk

About the role

Resolution Think, through its joint venture partnership with Cognito Systems, LLC, is seeking a Referral Clerk to support administrative operations within the military treatment facility at Malmstrom Air Force Base. The ideal candidate will provide professional customer service while assisting patients and staff with referral and appointment coordination.

Key Duties

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Requirements

• Must be a US Citizen per contract requirements.
• Education: High school diploma or equivalent.
• Experience: Working knowledge of medical terminology plus one (1) year of administrative experience in a medical office, clinic, or healthcare setting. Referral management, medical scheduling, patient administration, or insurance verification preferred.
• Certifications: Current Basic Life Support certification (AHA or Red Cross) where required by the MTF.
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Favorable employment subject to completion of background, security, and drug screening requirements as stated in contract.
• Willingness to comply with DHA medical screening requirements.

Schedule

Monday - Friday 7:00a - 4:00p

Location

Malmstrom Air Force Base, Montana

Travel

None