Medical Records Technician

Essential Job Functions

• Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back-office support team.
• Performs scanning functions of paper documents directly into Electronic Health Record.
• Performs any advanced preparation responsibilities required for patient appointment in regards to updated information: patient demographics, patient documents, insurance coverage, specialty reports received and other supporting documents needed for the patient visit.
• Processes Releases of Information requests of medical information following all privacy regulations and NVIH policy and procedure.
• Performs data entry of reports such as lab values, etc into the Electronic Health Record.
• Maintains current and accurate medical records based on industry standards and guidelines and NVIH policy and procedure.
• Affords assistance to incoming callers according to established policies, protocols and guidelines; transfers calls as needed.
• P Practices confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
• Maintain work area in a manner that is organized and represents a professional atmosphere.
• Performs other duties as assigned.

Required Experience

• High School Diploma or equivalent, General Education Diploma (GED).
• One (1) year of clerical office experience required; previous medical records/health information management or healthcare experience desired.
• Proven ability to provide excellent customer service by anticipating customer needs and leaving them feeling satisfied with their experience.
• Ability to sufficiently communicate medical terminology to patients, healthcare providers and insurance company representatives regarding appointments, services and procedures.
• Ability to effectively communicate both verbally and written to serve the needs of the clinic patients, clients and visitors.
• Demonstrates a high level of interpersonal skills, time management skills, and an ability to meet established productivity standards both independently and in a team environment.
• Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents, including the electronic health record system.
• Familiarity with HIPAA/HITECH regulations and other privacy laws and regulation to provide confidentiality of all protected information and ability to comply with NVIH Privacy Policy and Procedures.
• Reliable Transportation and ability to adhere to regular attendance.
• Native Preference.