Medical Records Specialist

About Us

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it's no wonder why KabaFusion is the industry leader in home infusion.

Job Summary

This position is responsible for processing incoming requests for patient medical records, ensuring accurate, timely, and compliant release of health information in accordance with HIPAA regulations and organizational policy. In addition, this role serves as a key point of contact between the organization, patients, healthcare providers, attorneys, insurance companies, and other authorized requesters.

Essential Duties and Responsibilities

• Receive, log, and process requests for patient medical records from patients, providers, attorneys, insurers, and other authorized parties.
• Verify requester identity and authorization (e.g., signed release forms, subpoenas, court orders) before releasing any records.
• Retrieve records from electronic health record (EHR) systems and/or physical charts.
• Review records for completeness and accuracy prior to release.
• Redact or withhold protected information not authorized for release, by HIPAA and state law.
• Track and manage request queues to ensure records are released within required turnaround times.
• Maintain accurate logs of all disclosures, including who received records and when.
• Communicate with requesters regarding status, missing authorizations, or fees.
• Process record requests via mail, fax, secure email, or patient portal, as applicable.
• Maintain strict confidentiality of all patient health information.
• Stay current on HIPAA, state privacy laws, and organizational release-of-information policies.
• Collect applicable fees for record copies in accordance with state regulations.
• Other related duties as assigned by manager or designee.

Qualifications

• High school diploma or equivalent required. Associate degree in related health information management or related field helpful.
• Minimum of one (1) year of experience in medical records, health information management or a health care administration role preferred.
• Proficient experience with Microsoft Office including Word, Excel, Outlook, Teams, and CPR+ software system preferred.

Skills and Competencies

• Knowledge of HIPAA and other applicable privacy regulations.
• Familiarity with EHR/EMR systems (e.g., Epic, Cerner, etc.)
• Strong attention to detail and organizational skills.
• Ability to handle sensitive information with discretion.
• Good communication skills, both written and verbal.

What We Offer

• Competitive compensation
• Benefits start on your 1st day of employment
• 401k w 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company paid life insurance, short term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks… includes discounts on travel, cell phone, clothing and more…
• Generous employee referral program