Medical Records Development Clerk

About the role

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life! Fast-paced, and professional environment; Fulfilling, challenging, and rewarding; Great team environment;

Responsibilities

• Contact medical providers and request information and updated medical records
• Accept queue calls from providers and Social Security Administration (SSA)
• Systematically follow-up with providers on all past due outstanding records requests
• Call providers on any urgent records requests to get them expedited
• Review, approve, or deny invoices for medical records
• Submit medical records to Office of Disability Adjudication and Review (ODAR)
• Maintain excellent customer service skills in all working relationships
• Maintain client confidentiality at all times
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Requirements

• High School Diploma; Some college, technical school or combination related experience and/or training
• Customer service experience
• Minimum 45 WPM typing speed

Qualifications

• Social Security Disability Law or other disability or medical background strongly preferred
• Spanish speaker a plus

Skills

• Excellent telephone, communication, and active listening skills
• Ability to work well with others as a team
• Professional manner and high energy level, exhibits a positive attitude
• Multi-tasking skills and the ability to work well under pressure
• Reliability and dependability
• Problem analysis and problem-solving
• Maintain client confidentiality at all times

Benefits

• Paid Holidays
• Accrued Paid Time Off
• Great Medical Benefits Package
• Wellness Program
• Competitive Salary with 401k with Profit Sharing

Pay

$11.00-$14.00 per hour depending on experience and education

Schedule

FT Mon-Fri no nights or weekends!