Medical Records Coordinator (Temporary) (Future Opportunities)

The Medical Records Coordinator

Spring Health is a global mental health company dedicated to eliminating barriers to mental health care. This role is temporary with potential for extension or becoming permanent full-time.

Responsibilities

• Uploading records requests and patient authorization forms
• Processing medical record requests and provider letters
• Building relationships with providers, patients, and internal teams
• Aiding members with Mental Health Leaves & Accommodations (MHLA) requests
• Providing weekly metrics on new, in-progress, and completed medical records requests
• Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets
• Ensuring compliance with HIPAA guidelines and maintaining the confidentiality of patient PHI
• Processing all requests within 24-48 hours of receipt for assigned medical records tickets
• Monitoring incoming requests and reporting suspicious releases of medical records requests

Requirements

• A minimum of 1 year experience in a similar role
• Advanced understanding of medical terminology and HIPAA
• Outstanding communication and interpersonal abilities
• Strong attention to detail and excellent organizational and time-management skills
• Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office
• Comfortable in rapidly changing environments and with evolving responsibilities
• Tech-savvy: efficient in adopting new technologies and platforms
• Excellent written and verbal communication skills
• Able to multi-task and context switch

Qualifications

• Willingness to work any of the listed shifts

Benefits

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible.

Pay and Schedule

Shifts available: 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST

Skills

• Adobe Acrobat
• Google Sheets
• Google Docs
• Microsoft Office

Benefits

Not applicable for this temporary position.

Contact Information

To apply, visit Spring Health's careers page.