Medical Records Coordinator (Temporary)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage an AI-native platform to provide personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. Our mission is to ensure that care is accessible and continuous throughout different stages of life.

Responsibilities

• Upload records requests and patient authorization forms
• Process medical record requests and provider letters
• Build relationships with providers, patients, and internal teams for medical records management
• Aid members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with providers and third parties as needed
• Provide weekly metrics on new, in progress, and completed medical records requests
• Support daily duties including responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets
• Maintain confidentiality of patient PHI while following HIPAA guidelines
• Process all requests within 24-48 hours of receipt for assigned medical records tickets
• Monitor incoming requests and report suspicious release requests

Requirements

• A minimum of 1 year experience in a similar role
• Advanced understanding of medical terminology and HIPAA
• Outstanding communication and interpersonal abilities
• Strong attention to detail and excellent organizational and time-management skills
• Experience with Adobe Acrobat, Google Sheets, Google Docs, MS Office
• Tech-savvy: comfortable with new technologies and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch

Qualifications

• Education: High school diploma or equivalent required; bachelor's degree in healthcare, medical records, or related field preferred
• Experience: Minimum of 1 year experience in a similar role

Skills

• Medical Terminology
• HIPAA Compliance
• Communication and Interpersonal Skills
• Attention to Detail
• Organizational and Time Management Skills
• Adobe Acrobat, Google Sheets, Google Docs, MS Office
• Technology Adoption and Efficiency
• Written and Verbal Communication
• Multi-Tasking and Context Switching

Benefits

Spring Health offers a flexible schedule with the option to work any of the listed shifts, with occasional weekend and holiday work required. This is a temporary position with the potential to become permanent full-time based on performance and business needs. There are no non-statutory benefits for this role.

Pay

The target base salary range for this position is $20.51 - $25.64. Individual pay may vary based on experience, location, internal pay equity, and other relevant business considerations.

Schedule

This is a temporary (contract) position with the opportunity to extend or become permanent full-time based on performance and/or business needs. Flexibility to support occasional shift adjustments is preferred, and the ability to work 1 weekend per month and at least 4 holidays per year is required.

Application Instructions

Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Contact Information

For more information about Spring Health, visit our website at https://springhealth.com/. For questions about this position, please contact careers@springhealth.com.

Equal Opportunity Employer

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.

Privacy Policy

Please refer to our privacy policy at https://springhealth.com/privacy-policy/.