Medical Records Collector (Remote)

Job Summary

Essential Job Duties

• Outreaches to providers via phone call, fax, mail, electronic medical record system retrieval and direct on-site pick up for collection of medical records.
• Loads medical records and reports from provider offices into the Healthcare Effectiveness Data and Information Set (HEDIS) application.
• Supports annual HEDIS audit and other like audits, and organizes provider outreach, pursuit, collection and upload of provider medical records into the internal database.
• Provides project management support to leadership via coordination, identification, pursuit and collection of medical records and other required data with other HEDIS staff.
• Participates in meetings with vendors related to the medical record collection process.

Required Qualifications

• At least 1 year customer service experience, preferably in an administrative support capacity in a health care setting, or equivalent combination of relevant education and experience.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Excellent customer service and active listening skills.
• Proficiency with data analysis tools (e.g., Excel).
• Ability to manage files, schedules and information efficiently.
• Ability to effectively interface with staff, clinicians, and leadership.
• Strong prioritization skills and detail orientation.
• Strong verbal and written communication skills, including professional phone etiquette.
• Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.

Preferred Qualifications

• Registered Health Information Technician (RHIT).
• Medical records collection experience.
• Managed care experience.
• Basic knowledge of Healthcare Effectiveness Data Information Set (HEDIS) and National Committee for Quality Assurance (NCQA).
• Project planning experience.