Medical Collection Representative (Remote)

Description

RevCycle, Inc. and affiliate company Alliance Collection Agencies, Inc. are seeking Collection Representatives to join their team in late July 2026. Successful candidates must meet the specified qualifications, undergo identity verification, and complete onboarding activities including criminal checks and employment history verification.

About the Role

This role offers an uncapped earning potential, performance-driven compensation, and a clear path to career growth. It involves working directly with consumers to resolve past-due medical balances, negotiating payment arrangements, and building trust through active listening and strong communication skills.

Responsibilities

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet both consumer needs and company goals
• Meet and exceed performance metrics (call quality scores, minimum fees)
• Update account notes and other documentation in real time
• Overcome common and challenging objections to negotiate payment successfully
• Multitask and communicate effectively on the phone and navigate multiple computer systems simultaneously

Requirements

• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette
• Able to navigate multiple computer applications and databases
• Able to multitask and communicate on the phone and navigate multiple computer systems simultaneously
• Able to overcome objections and obstacles to negotiate payment successfully
• Reliable and responsible, arriving on time and using time productively
• Possesses and demonstrates professional judgement
• Understands sensitive personal information (SPI) and maintains the confidentiality of this information
• Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
• Self-motivated and committed to career success
• Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire
• High School Diploma or equivalent (GED) required
• Ability to successfully complete company collector training program
• Clear initial, ongoing, and annual identity, criminal, and background checks

Benefits & Perks

• Paid medical insurance with personalized plan selection assistance
• Short-Term Disability, and basic Life Insurance
• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
• Generous Paid Time Off (PTO) (3 weeks accrued annually, increasing with tenure) plus holidays and make-up time
• 401(k) with the option to deposit annual discretionary bonus if awarded
• Company-provided equipment
• Employee discount program (retail, travel, food, entertainment)