Medical Receptionist - VAD & Heart Transplant (Second Shift - 1:30 pm - 11:00 pm)

Job Summary

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Why Vanderbilt Health?

Located in the heart of Nashville, Tennessee, Vanderbilt University Medical Center is more than a workplace—it’s a community driven by a shared mission: to advance health and wellness through world-class patient care, education, and research. Here, you’ll find:

• Purpose: Every role contributes to something bigger than yourself.
• Growth: Your expertise will be valued, your knowledge expanded, and your abilities challenged.
• Belonging: We celebrate individuality and create an environment where everyone can thrive.
• If you’re passionate about making a difference and want to be part of a team that never settles for “good enough,” Vanderbilt is the place for you.

Schedule

Full-Time 2nd Shift - 1:30 pm - 11:00 pm (Four 9-hour shifts/week)Shifts rotate throughout the week

Preferred Qualifications

• One year of previous experience in a hospital setting
• Flexible availability
• Professionalism and reliability
• Excellent communication and teamwork skills
• High emotional intelligence

Key Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.

Technical Capabilities

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Position Qualifications

• Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: High School Diploma or GED

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

EEO/Vets/Disabled

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.