Medical Receptionist - Elective Surgery FT 2nd Shift 2:30 pm - 11:00 pm

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

We are seeking compassionate, patient-focused Care Partners (Nursing Assistants) who are experienced and comfortable providing hands-on care and supporting clinical procedures, including venipuncture/blood draws, Foley catheter care, specimen collection, and other bedside patient care responsibilities.

Why Vanderbilt Health?

• Purpose: Every role contributes to something bigger than yourself.
• Growth: Your expertise will be valued, your knowledge expanded, and your abilities challenged.
• Belonging: We celebrate individuality and create an environment where everyone can thrive.

If you’re passionate about making a difference and want to be part of a team that never settles for “good enough,” Vanderbilt is the place for you.

Schedule

• Full-Time 2nd Shift: 2:30 pm - 11:00 pm (three 12-hour shifts/week)
• Shifts rotate throughout the week
• Set schedules are not available; schedules are determined by unit clinical staffing needs
• All employees (including night shift and PRN) are required to attend hospital orientation during regular daytime hours during the first week of employment

Responsibilities

• Processes orders according to guidelines and follows computer downtime procedures
• Enters and updates information in computer system to ensure current data and retrieves data accurately
• Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks
• Responds to patient call system and patient requests, providing clear, current information to families, visitors, and staff
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit-specific monitoring devices, and pneumatic tube system to facilitate communication, equipment, and supply flow
• Orders, maintains, and uses supplies in a cost-effective manner

The responsibilities listed are a general overview of the position, and additional duties may be assigned.

Technical Capabilities

• Customer Service (Novice): Focuses on the needs and requirements of customers, anticipating their needs, and remaining sensitive to them while performing services
• Patient Documentation (Fundamental Awareness): Ability to receive and record patient information
• Telephone Skills (Fundamental Awareness): Knowledge of skills, procedures, attitudes, etiquette, and competencies necessary for successful telephone communication

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine and may impact team's performance with occasional guidance
• Problem Solving/Complexity of Work: Utilizes some discretion and research to solve routine problems
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures that apply to your own job
• Team Interaction: Provides guidance to entry-level co-workers

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Continuously improves own skills by identifying development opportunities
  • Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles, and develops relationships across areas
  • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner
• Delivering Excellent Services:
  • Serves Others with Compassion: Invests time to understand the problems and needs of others and how to provide excellent service
  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner
  • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support
• Ensuring High Quality:
  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
• Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service
  • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources
  • Makes Data-Driven Decisions: Uses accurate information and good decision-making to consistently achieve results on time and without error
• Fostering Innovation:
  • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them
  • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action
  • Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work

Qualifications

• High School Diploma or GED
• Less than 1 year of relevant work experience

Preferred Qualifications

• One year of previous experience in a hospital setting
• Flexible availability
• Professionalism and reliability
• Excellent communication and teamwork skills
• High emotional intelligence

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.