Medical Receptionist (Sango FSED) Days - Vanderbilt Clarksville Hospital

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

Coordinates the nursing station, performs clerical and reception duties, and requisitions supplies, equipment, and services as directed. This full-time, dayshift Medical Receptionist position is located at Vanderbilt Clarksville Hospital in the Freestanding Emergency Department (FSED) Unit. The role involves coordinating communications between customers and staff while following hospital policies and procedures.

Responsibilities

• Deliver clinical practice utilizing standards of practice in accordance with the hospital’s mission and vision.
• Work under limited supervision and follow written and oral instructions.
• Demonstrate knowledge of biopsychosocial and spiritual aspects of human behavior across all age groups.
• Understand the organization and function of all units within the hospital.
• Exhibit effective communication skills, empathy, and unconditional positive regard toward patients and co-workers.
• Comply with organizational requirements, including policies, procedures, and regulations specific to the unit.
• Ensure a mechanism for contact (e.g., beeper, telephone, emergency contact) is available.
• Demonstrate flexibility in scheduling to meet patient, community, and staff needs.
• Maintain professional behavior with a positive outlook during peak activity and stressful situations.
• Implement standardized PPE protocols for infection prevention and isolation processes.
• Maintain licensure, required certifications, and annual education requirements.
• Answer telephones appropriately and maintain filing systems.
• Input data into computer systems and maintain logs.
• Schedule appointments for patients, physicians, or consults.
• Operate fax, scan, and copy equipment.
• Provide accurate and complete hand-off communication to healthcare providers per hospital policy.
• Attend 80% of department meetings and review missed meeting minutes.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Less than 1 year of relevant work experience.
• Ability to work under limited supervision and follow instructions.
• Strong communication skills and professional demeanor.
• Flexibility in schedule, including weekend shifts.

Benefits

• Health, Dental, and Vision Insurance (benefits start on Day One).
• 403b Retirement Plan with Company Match.
• Generous Paid Time Off.
• Tuition Assistance.
• Career Growth Ladder Opportunities.

Schedule

Full-time, dayshift position with (3) 12-hour weekly shifts (6:45 AM – 7:15 PM). Shifts rotate weekly, and the unit operates Monday through Sunday, including weekend shift requirements.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving: Utilizes discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, processes, and procedures relevant to the role.
• Team Interaction: Provides guidance to entry-level co-workers.
• Supporting Colleagues:
  • Develops self and others by identifying skill development opportunities.
  • Builds and maintains relationships across departments.
  • Communicates effectively by sharing information openly and courteously.
• Delivering Excellent Services:
  • Serves others with compassion by understanding their needs.
  • Solves routine problems and raises concerns in a timely manner.
  • Listens carefully and provides accurate information and support.
• Ensuring High Quality:
  • Checks work quality before delivery and meets quality standards.
  • Demonstrates basic knowledge of safety conditions and reports unsafe situations.
• Managing Resources Effectively:
  • Takes responsibility for assigned activities and thinks creatively to provide high-quality work.
  • Understands how personal actions impact departmental resources.
  • Makes data-driven decisions to achieve timely and accurate results.
• Fostering Innovation:
  • Proposes or accepts ideas that impact day-to-day operations.
  • Quickly adapts to new technology and utilizes appropriate tools.
  • Embraces change by incorporating new instructions into work.