Medical Receptionist | Patient Care Coordinator Float

About the role

Retina Consultants San Diego (RCSD) is the oldest and most prestigious retina practice in San Diego. With concierge-level patient care, high standards for professionalism and quality, advanced imaging modalities, extensive involvement in cutting-edge clinical trials, and exposure to advanced medical and surgical techniques, RCSD offers a unique environment for growth and development.

Responsibilities

• Maintains respectful attitude towards patients, RCSD leadership and peers.
• Scheduling new patient’s appointments, registration of any new patient, mailing of New Patient Paperwork as needed.
• Experience with demographic entry and insurance verification.
• Aid in all messaging from the patient to the physician in a timely manner.
• Ensures Providers schedule templates are followed and patients are scheduled accordingly to the provider template.
• Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out.
• Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department. Oversees phone tree call volume by extension.
• Aid in training of new personal.
• Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner.
• Stays up to date with Nextech reports as requested by the practice providers.
• Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report).
• Mails out no-show letters, return appointment postcards.
• Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed.
• Aid in answering of multiline telephone.
• Files/scans health related reports/information in appropriate sections of the electronic medical record system.
• Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor.
• Absorbs all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations.
• Aid in all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals).
• Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.
• Performs other duties as assigned.
• Participates in additional projects as needed.

Qualifications

• Experience working as a medical assistant as a patient care coordinator.
• Strong skills in using electronic health records (Nextech).
• High school diploma or GED.
• A desire to provide kind and compassionate customer service.
• Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.
• Ideal Candidates Also Have Experience as a receptionist in an Ophthalmology and/or Retina practice.
• Fluency in Spanish and English is a plus.

Pay

We Offer Excellent Candidates The Following Competitive salary.
Paid vacation time.
Year-end bonus.
Paid Medical, Vision, Dental benefits.
401K Contribution Match

Schedule

This is a potential full-time position with hours that may vary from 6:30am-5pm, Monday through Friday. We have five locations and will require the patient care coordinator to be able and willing to cover at any location needed.