Medical Receptionist (Part-Time) - Riverview, FL

About the role

Academic Alliance in Dermatology is hiring a part-time Front Desk Receptionist to support our Riverview, FL clinic. This position is ideal for someone who thrives in a high-energy patient setting and enjoys balancing customer service with administrative responsibilities.

Responsibilities

• Create a welcoming and professional first impression by greeting patients and guiding them through the check-in and check-out process
• Manage front desk communication by answering incoming calls, directing inquiries, and documenting accurate messages
• Schedule patient appointments, coordinate referrals, and maintain provider calendars efficiently
• Accurately enter and update patient demographics, insurance details, and required documentation in the EMR system
• Review patient charts to confirm all required information, forms, and signatures are complete prior to visits
• Maintain organized patient records by uploading, distributing, and managing incoming documents and correspondence
• Collect copays, balances, and other payments in a timely and professional manner
• Maintain inventory tracking and supply management, including ordering and restocking as needed
• Complete end-of-day responsibilities such as running reports and reconciling payments (when assigned closing duties)
• Ensure all incoming communications, including phone messages, faxes, and internal requests, are handled promptly
• Collaborate with team members to support overall clinic operations and patient experience
• Treat all patients with professionalism, empathy, and respect
• Perform additional duties as assigned by management

Qualifications

• High school diploma or GED required
• 1-3 years of experience in a medical front desk, healthcare reception, or customer service
• Experience in dermatology or a specialty medical practice is a plus
• Familiarity with EMR/EHR systems preferred
• Ability to work extended clinic hours and maintain focus in a high-volume setting
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail, especially with data entry and insurance verification
• Comfortable handling multi-line phone systems and office equipment
• Understanding of HIPAA and patient confidentiality standards
• Bilingual English/Spanish is a plus

Skills & Abilities

• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail, especially with data entry and insurance verification
• Comfortable handling multi-line phone systems and office equipment
• Understanding of HIPAA and patient confidentiality standards
• Bilingual English/Spanish is a plus

Physical Requirements

• Prolonged periods of sitting with occasional standing, walking, and reaching
• Ability to operate office equipment and computers for extended periods
• Ability to lift and carry up to 30 pounds as needed

Benefits (Full-Time Employees Working 30+ Hours/Week)

• Medical, Dental, and Vision insurance (effective first of the month after start date)
• Company-paid life and disability coverage
• Voluntary benefits including critical illness and hospital indemnity
• Paid time off and holidays
• Retirement savings plan
• Employee discounts on dermatology services and products