Medical Receptionist- Orland Park

Role And Responsibilities

• Greet and check in patients upon arrival, ensuring a warm and professional welcome.
• Answer and manage incoming phone calls, taking accurate messages and directing inquiries to the appropriate staff.
• Schedule patient appointments and manage the clinic calendar to optimize provider time and patient access.
• Absorb and provide visit summaries to patients.
• Verify patient insurance eligibility and benefits prior to appointments.
• Obtain and track prior authorizations for medications, procedures, and diagnostic tests as requested by providers.
• Communicate with insurance companies, pharmacies, and third-party vendors to resolve authorization issues.
• Maintain accurate records of authorization requests and approvals in the electronic medical record (EMR).
• Collect and update patient demographic and insurance information in the EMR.
• Absorb and process referrals to specialists and coordinate with external offices.
• Manage incoming and outgoing faxes, ensuring timely distribution to the appropriate team members.
• Support the clinical team with administrative tasks as needed, including preparing charts and scanning documents.
• Conduct outreach and maintain positive working relationships with facility staff to support coordinated care.
• Communicate schedule changes or updates to facility staff in a timely manner.

Qualifications And Education Requirements

• A high school diploma or equivalent required; an associate degree or medical office certification preferred.
• A minimum of 1–2 years of experience in a medical office, front desk, or healthcare administrative setting.
• Experience obtaining prior authorizations and verifying insurance benefits strongly preferred.

Skills & Competencies

• Proficiency with EMR systems (e.g., Ethizo, Epic, Cerner) and Microsoft Office Suite (Excel, Outlook, Word).
• A strong understanding of insurance verification and prior authorization processes.
• Excellent verbal and written communication skills, with the ability to interact professionally with patients, families, providers, and facility staff.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• The ability to handle difficult situations involving patients or providers with professionalism, empathy, and composure.
• A self-motivated and collaborative individual who can work both independently and collaboratively within a team.