Medical Receptionist

About the role

This position greets incoming patients/visitors, answers incoming telephone calls, retrieves messages from office voicemail, retrieves/sends office documents via fax machine, scans patients’ data into the electronic health record (EHR), performs appointment check in/out procedures, verifies patients’ insurance and referrals requirements, and schedules office and specialty appointments.

Responsibilities

• Welcome patients and visitors professionally to establish a positive environment.
• Verify patient identity, contact details, and insurance coverage at check-in.
• Collect copayments, deductibles, and past-due balances at check-in.
• Communicate wait times and clinic delays clearly to arriving patients.
• Notify clinical staff immediately upon patient arrival to maximize efficiency.
• Register new patients into the system with high data accuracy.
• Scan and index external medical records into proper electronic charts.
• Protect patient privacy by strictly adhering to HIPAA regulations.
• Audit intake paperwork to ensure all required signatures are captured.
• Maintain digital archives in compliance with medical record retention policies.
• Collect copayments, deductibles, and past-due balances at check-in.
• Process payments securely via cash, check, or credit card terminals.
• Issue accurate receipts and log financial transactions into billing software.
• Reconcile the cash drawer and prepare daily deposits at shift end.
• Schedule appointments accurately within the Electronic Health Record (EHR) system.
• Minimize schedule gaps by proactively filling cancellations from waitlists.
• Conduct appointment confirmations via phone, email, or automated systems.

Requirements

• Excellent written and verbal communication skills required.
• Must be highly organized with outstanding customer service-oriented attitude and have the ability to adapt and work under pressure.

Qualifications

• Minimum qualifications: High school diploma or equivalent.
• Prior experience working in a medical office setting highly desired but not required.

Skills

• Proficient in using electronic health record (EHR) systems.
• Knowledge of HIPAA regulations and patient privacy laws.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.

Benefits

• Flexible scheduling to accommodate various shifts.
• Comprehensive medical benefits package.
• Professional development opportunities.

Pay

• $15.00 - $17.00 per hour based on experience.

Schedule

• Various shifts available including day, evening, and weekend hours.