Medical Receptionist

About the role

The Receptionist is a brand ambassador and is responsible for providing a warm welcome to every patient, every time. This role must provide outstanding customer service to each patient either on the phone or in person.

Responsibilities

• Greeting every patient with a smile
• Completing and updating patients' insurance information with accuracy and efficiency
• Utilizes the Electronic Health Record system to complete the registration process and facilitate the patients' visit with their Physician, Certified Nurse Midwife and /or the diagnostic technician
• Completes the check out process by assisting the patients with scheduling future appointments & providing referral information as directed by the providers
• Verifies insurance eligibility to ensure timely billing to a third party vendor
• Collects co-pays and deductibles as directed by the billing policies
• Answers the appointment line and check the Email appointment request system
• Schedule appointments for the patients at one of office sites and / or diagnostic departments

Requirements

• A strong commitment to providing exceptional service and ensuring each patient's encounter with our practice is professional, warm and caring and has met their needs
• Experience in a medical setting preferred
• New graduates from a receptionist program welcome
• Previous customer service experience required
• 1 year previous medical office experience preferred
• Strong communication skills both oral and written
• Must be detail oriented and have the ability to multitask

Qualifications

As a full-time team member, you will have access to a range of benefits to include Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Benefits

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.