Medical Receptionist - Onsite

Primary Responsibilities / Accountabilities / Essential Functions

• Answer incoming calls to respond to inquiries made by patients, vendors, and insurance companies.
• Schedule patient appointments via telephone.
• Obtain complete and accurate medical history, including medications.
• Enter all patient data into electronic medical record.
• Screen and route patient calls to other clinic employees.
• Ensure accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Obtain patient demographic and verify insurance information.
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtain patient authorization for medical records release (HIPAA compliance).
• Communicate information related to COVID-19 with quarantine isolation team.
• Answer general questions related to COVID-19.
• Perform other duties as assigned.

Equipment Used and Responsibility

• Basic interpersonal and communication skills.
• Ability to apply knowledge of office procedures and carry out tasks accordingly.
• Ability to utilize the EMR system effectively.
• Ability to demonstrate attention to detail.
• Must be flexible, organized, and function well under pressure.
• MS Office Suite proficiency.

Supervisory Responsibilities

None.

Experience/ Education

• Minimum of a High School Diploma or equivalent required.
• 1 – 2 years of experience in customer service.
• Previous experience in a medical practice desired.
• Experience with Microsoft Programs preferred.

Background Check

Must successfully pass a background check.