Medical Receptionist - MD048

About the role

The Receptionist provides administrative support to the Indian Health Clinic’s staff; greets and directs patients; collects patient registration and update packets and checks them for completeness; answers phones and returns messages; schedules appointments for multiple providers; performs data entry in the EHR; collects fees and co-pays as well as daily cash reconciliation; makes outreach calls to clients who need services; and otherwise supports front desk operations.

Responsibilities

• Greet clients and check them in for appointments, ensuring paperwork is complete and up to date.
• Communicate with medical teams, providers, and other staff regarding patient needs and schedule changes.
• Answer multi-line phone system, direct calls, take messages.
• Arrange transportation when needed for clients.
• Schedule interpreters for clients as needed.
• Schedule client appointments in the EHR, following scheduling guidelines and requirements.
• Perform data entry and general office support as assigned.
• Conduct outreach calls to clients who need to be scheduled for overdue or new services.
• Participate in safety and security initiatives.
• Communicate as needed with other departments across the organization.
• Verify insurance coverage for clients.

Requirements

• High school diploma or equivalent.
• Experience in a customer service or receptionist role preferred.
• Excellent communication skills, both verbal and written.
• Attention to detail and strong organizational skills.
• Ability to work flexible hours, including evenings and weekends.
• Knowledge of medical terminology and familiarity with electronic health records (EHR).
• Ability to handle confidential information with discretion.

Qualifications

• Valid driver’s license and reliable transportation.
• Proficiency in Microsoft Office Suite.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Communication skills.
• Computer literacy.

Benefits

• Health insurance benefits.
• Flexible scheduling.
• Professional development opportunities.

Pay

$23.00 - $28.00 hourly, non-exempt.

Schedule

In person, Monday - Friday 10:30am - 7:30pm; occasionally may be requested to work alternate hours or Wellness Center clinic in Gresham.