Medical Receptionist, Louisville Medical Primary Care

Job Description

The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintaining bump list, scheduling for each division, page MD’s with hospital consults, and obtaining medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.

Essential Functions

• Welcome patients and visitors by greeting warmly and answering or referring inquiries
• Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Makes appointment reminder calls to patients with upcoming appointments
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings
• Maintains operations by following policies and procedures; reporting needed changes
• Contributes to team effort to assure excellent patient care and service

Other Functions

• Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve
• Provides our customers with prompt service
• Listens attentively to customers in order to fully understand their needs
• Listsens to customers in order to fully understand their needs
• Messages to customers and team members should be delivered with courtesy, clarity and care
• Communicates pertinent clinical/work status information to employer and other team members as assigned
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
• Provides efficient and professional telephone services
• Performs other duties as assigned