Medical Receptionist - Internal Medicine Hackensack - Full Time Days

About the role

Functions as a member of the Practice team working in both Front and Back Office Clerical and Clinical services at Holy Name, New Jersey's only independent Catholic health system. Holy Name comprises a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Our mission is to provide care for the body, mind, and soul through education, prevention, diagnosis, treatment, rehabilitation, and overall wellness.

Responsibilities

• Answers phone, schedules patient appointments in strict adherence to physician schedule, and keeps abreast of physician’s overall routine schedule to contact physician with messages when he/she is not in the office
• Assures that all messages are communicated accurately
• Greets patients in a friendly and professional manner
• Obtains completed registration forms for each new patient and updates demographic profile at each patient visit
• Collects payment for services rendered at the time of appointment and for any past due balances
• Processes requests for patient medical records and/or patient information during office sessions (e.g., patient records, diagnostic test results, other healthcare facilities)
• Reschedules patient appointments as needed (e.g., physician unavailable, delay in appointment schedule, cancellation of physician session)
• Activates and deactivates phone service at the beginning and end of clinic session
• Reviews the physician on-call schedule with the phone service at the end of clinical hours (Monday - Friday and weekend hours)
• Delivers messages to staff throughout the day
• Reviews and/or updates patient insurance information
• For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visits
• Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients and schedules the patient for the service
• Distributes correspondence and patient information from patient medical records in accordance with established policies
• Photocopies and processes forms
• Opens, date stamps, and distributes mail; pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review
• Performs follow-up required by physician when chart is returned
• May substitute for other office personnel as trained
• Adheres to Compliance Plan
• Performs any other assigned duties by physician or manager

Requirements

• High School Diploma or equivalent experience
• 1+ years of experience
• Medical Terminology and strong customer service skills (high proficiency)

Benefits

Full-time and part-time employees have access to a comprehensive benefits package, including:

• Low-cost medical coverage with generous employer contributions
• Dental and vision plans
• Discounted prescriptions
• Access to on-site child care
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Flexible spending accounts
• Legal and voluntary coverage options
• Life insurance
• Free on-site parking

Pay

Final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem), skills, education, and experience. Pay range: $16.00/hour - $20.00/hour.