Medical Receptionist II - Kilauea, Hawai'i

About the role

Under the supervision of the Practice Operations Supervisor/Manager, the Medical Receptionist I role ensures a welcoming and professional environment for patients and visitors while performing administrative tasks to maintain efficient practice operations.

Responsibilities

• Greet and register patients for appointments, ensuring completion of required paperwork.
• Confirm and update patient demographic and insurance information.
• Register new patients in the computer system and scan/copy required documents (e.g., insurance cards, photo ID).
• Serve as a patient relations representative by responding to patient inquiries in person and by phone, in accordance with medical practice policies.
• Insurance & Billing:
  • Verify medical insurance coverage and document benefits information prior to patient visits.
  • Collect co-pays and outstanding balances.
  • Track, record, and post patient payments accurately.
  • Aid patients with basic insurance and benefits-related questions.
• Scheduling & Communication:
  • Answer incoming calls and manage correspondence.
  • Schedule, confirm, and reschedule patient appointments.
  • Triage calls appropriately to the clinical team and provide operator coverage as needed.
  • Maintain and update physician schedules to ensure accurate and appropriate appointment booking.
  • Follow up on patient no-shows and send appointment reminders when necessary.
• Administrative & Clerical Duties:
  • Maintain accurate and organized file systems, including insurance eligibility lists and office forms (e.g., return-to-work forms, informed consents, prescription pads).
  • Retrive, route, process, and file documents received by fax, mail, or other sources (e.g., disability forms, prescription requests) in accordance with office policies.
  • Accept and sign for mail, parcels, and deliveries per office procedures.
  • Office Organization & Patient Flow:
    • Keep the front desk and waiting areas clean, organized, and presentable.
    • Cookordinate patient movement throughout the clinic and report any irregularities to the supervisor.
  • Compliance & Confidentiality:
    • Adhere to all confidentiality and security policies, including HIPAA requirements, when handling patient information.
  • Additional Support:
    • Cooordinate specialist referrals.
    • Aid with arranging interpreters and transportation services when needed.
    • Attend required meetings and training sessions.

  Requirements

  • High School Diploma or GE
  • Experience with Electronic Medical Record systems (Athenahealth preferred)

  Qualifications

  • The Hourly Base Salary for this position is $17.00 - $20.00/hour
  • In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
  • Excellent medical, vision, and dental coverage
  • 401k savings plan with a company match
  • 15 days Paid Time Off and 9 Paid Holidays

  Skills

  • You Bring
    • High School Diploma or GE
    • Experience with Electronic Medical Record systems (Athenahealth preferred)