IHAMI_Medical Receptionist II_3012

Employment Type

Full time

Shift Description

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

ESSENTIAL JOB FUNCTIONS

• Greets all individuals arriving at the office courteously and ensures that their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
• Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
• Retrieves and files EMR/paper charts and miscellaneous reports.
• Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Assists with reschedules of clinics and contacts patients.
• Communicates with leadership when overbooks are not approved.
• Sends out necessary New Patient paperwork via MyChart or mail.
• Works the daily Work Queue (WQ).
• Maintains accurate and up-to-date records and files.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.

Medical Receptionist I Responsibilities

• Greets all individuals arriving at the office courteously and ensures that their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
• Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
• Retrieves and files EMR/paper charts and miscellaneous reports.
• Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Assists with reschedules of clinics and contacts patients.
• Communicates with leadership when overbooks are not approved.
• Sends out necessary New Patient paperwork via MyChart or mail.
• Works the daily Work Queue (WQ).
• Maintains accurate and up-to-date records and files.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.

Additional Responsibilities for Medical Receptionists Working with Refugee Patient Populations

• Provides intake for refugee population, prepares charts, schedules appointments - ensuring they are available on supervisor and provider schedules.
• Based on patients’ disability, medical or other needs, assists patients in scheduling follow-up appointments.
• Communicates regularly and effectively with the patients’ service coordinators, service providers and support personnel to ensure that patients make medical appointments.
• Responds to referrals of new patients in a timely manner.
• Affords common communication in patient’s primary language other than English.
• Coordinates translation services to be provided only by qualified medical interpreters for high risk communication, including medical information, advice and patient plans from providers and clinical staff.
• Serves as primary contact person for other staff regarding refugee patients.
• Enters demographic data on cases new to the practice into intake database, prepares monthly periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of intake processes on patient care, customer satisfaction and related process and outcome variables.
• Uses word processing software to create and update miscellaneous memos, forms and signs to communicate with office staff.
• Communicates to office staff as requested.
• Serves as back-up to Medical Reception team, as needed.
• Performs other duties as needed.